Be Our Guest : Issues With NBAStore.ca

Posted Posted in News, The UX Files

As many long time Toronto Raptor fans since day 1, I finally got the chance to see them win their 1st NBA Championship. So after the final buzzer went off, I wanted to immediately purchase some NBA Champions merchandise. My regret during the 1992-1993 World Series championship run of the Toronto Blue Jays, I don’t […]

How Rude! – Defensive Design In Canada

Posted Posted in News, The UX Files

https://www.cbc.ca/news/canada/toronto/how-defensive-design-leads-to-rigid-benches-metal-spikes-and-visual-violence-in-modern-cities-1.5192333 I had never heard of the concept of “Defensive Design” before. When I read this article I could not comprehend why people would go through this much effort, to self destruct their own design work. The park bench should be able to accommodate anyone who would like to sit outside. When I saw the […]

Response Matters: TTC Emergency Button

Posted Posted in News, The UX Files

https://www.cbc.ca/news/canada/toronto/ttc-emergency-button-assault-1.5197633 I came across this interesting article on CBC news discussing the Toronto Transit Commission (TTC) reviewing their emergency push button talk system. My initial reaction to the headline was of course emergency systems should be reviewed. However it was a design flaw in the emergency system that neglected an important element in user experience; […]