Response Matters: TTC Emergency Button
https://www.cbc.ca/news/canada/toronto/ttc-emergency-button-assault-1.5197633 I came across this interesting article on CBC news discussing the Toronto Transit Commission (TTC) reviewing their emergency push button talk system. My initial reaction to the headline was of course emergency systems should be reviewed. However it was a design flaw in the emergency system that neglected an important element in user experience; […]